SHIPPING

UK MAINLAND SHIPPING

We use Royal Mail 2nd Class signed for to deliver all our items, unless otherwise stated. If you want to get your item quicker you have the option to upgrade your postage to 1st Class signed for. If you would like us to use an alternative courier service then please get in touch with us before placing an order, thank you.

INTERNATIONAL SHIPPING

We do not offer this directly from our website at the moment, but you can purchase any of our items using the Global Ebay Programme by using the following web address and it will take you to our store (please copy and paste), https://www.ebay.co.uk/str/creativemetaluk.

RETURNS

RETURNS & EXCHANGES

Unfortunately, some items are non-refundable.

Anything that’s made to the customer’s specific requirements, or is personalised and can’t be resold, is non-refundable unless faulty or damaged.

To avoid disappointment, please check with us whether an item is non-refundable before ordering.

DAMAGED ITEMS OR FAULTY

If we have made an error in your order (as we are only human and occasionally mistakes happen) then we will happily send out the correct order at no extra cost to the customer.

If your item is damaged in transit then please get in touch with us and we will work with you in getting it replaced - photos will need to be taken so please do not destroy the item or the packaging.